Are your IT security issues being reported fast enough?
Ensuring your team reports security issues swiftly is crucial for your business, even if it hasn’t been top of mind before.
You might assume that with numerous security tools in place, you’re well-protected. However, your employees are your primary line of defense, essential in identifying and reporting security threats.
Consider this scenario: An employee receives a suspicious email that seems to be from a trusted supplier. It’s a classic phishing attempt (where a cybercriminal impersonates someone else to steal your data).
If the employee ignores it or assumes someone else will handle it, that seemingly innocent email could result in a significant data breach, potentially costing your company a fortune.
The reality is, less than 10% of employees report phishing emails to their security teams. That’s alarmingly low. Why? Well:
- They might not understand its importance.
- They fear getting in trouble if they’re wrong.
- They assume it’s someone else’s responsibility.
Additionally, if they’ve been reprimanded for past security mistakes, they’re even less likely to report issues.
One major reason employees don’t report security issues is simply that they don’t recognise them. They might not know what a security threat looks like or why reporting it is crucial. This is where education comes in, but not the dull, jargon-heavy kind.
Think of cybersecurity training as an engaging and interactive experience. Use real-life examples and scenarios to illustrate how a minor issue can escalate into a major problem if unreported.
Simulate phishing attacks and demonstrate the potential consequences. Emphasise that everyone has a critical role in safeguarding the company. When employees realise their actions can prevent a disaster, they’ll be more inclined to report anything suspicious.
Even if employees are willing to report an issue, a complicated reporting process can be a deterrent. Ensure your reporting process is simple and straightforward. Consider easy-access buttons or quick links on your company’s intranet.
Make sure everyone knows how to report an issue. Regular reminders and clear instructions can make a big difference. And when someone does report something, provide immediate feedback. A simple thank you or acknowledgment can reinforce their behavior and show that their efforts are valued.
It’s all about fostering a culture where reporting security issues is seen as a positive action. If employees feel they’ll be judged or punished, they’ll remain silent. Leaders in your company need to set the tone by sharing their own experiences with reporting issues. When top executives talk openly about security, it encourages everyone else to follow suit.
Consider appointing security champions within different departments. These individuals can support their peers and make the reporting process less intimidating. Keep security a regular topic of conversation to ensure it remains a priority.
Celebrate the learning opportunities that arise from reported incidents. Share success stories where reporting helped avert a disaster. This not only educates but also motivates your team to stay vigilant and speak up.
By making it easy and rewarding for your employees to report security issues, you’re not just protecting your business; you’re also building a more engaged and proactive workforce.
Encourage open communication, continuous learning, and avoid shaming anyone for their mistakes. The faster issues are reported, the easier and cheaper they are to fix, keeping your business secure and thriving.
This is something we regularly help businesses with. If we can assist you too, get in touch.
